Heathcote Medical Centre

Heathcote Medical Centre 2024-08-28 Person 1 5 0

The reception staff are unhelpful, one might almost say rude. Unless one is prepared to get up at 7.50 and wait it is impossiblre to get an appointment, even in a month's time. The Doctors seem fine - at least they did when I last saw one, years ago. The surgery is a badly run disaster.

Everything.

Heathcote Medical Centre 2022-01-04 Person 3 5 0

I left Heatcote Mecidal Centre a few ago and registered with a different practice because it was difficult to make an appointment thanks to the reception staff being either unavailable or rude. In my day, if they saw you coming they would hide behind the back and only come out when it was obvious the patient was not going away. Once you got to see a doctor, there was no problem. They were very thorough and efficient. My only complaint was being bullied to take stating, despite telling the doctor of the adverse side effects.

Train your reception staff. Where I go now they are very welcoming and helpful.

Heathcote Medical Centre 2020-10-09 Person 3 5 0

I am fully aware of the necessity to be cautious regarding Covid 19 but that should not negate reception staff being pleasant and more efficient in their customer service behaviour. All doctors I have spoken to have been extremely kind and helpful, thank goodness. The nurses who did my blood test and ultrasound were very kind. However, getting into the practice was unnecessarily ridiculous making me feel like an unwelcome visitor.

You must train your reception staff to understand that patients (i.e. the customers) come first. They need a good welcome, a smile and an understanding that people who visit surgeries may be concerned enough about their condition without having to battle with reception staff. It would seem they are in command of the place instead of an efficient conduit to treatment!

Heathcote Medical Centre 2020-08-20 Person 1 5 0

No ome knows anything about my medical history whenever I see a GP, no one bothers to read my notes to establish the complicated medical history I have even if I actually get to see my named GP. What is the point in having medical records if no one reads them. Each time I see a GP it tends to be a different doctor then I spent most of the allocated appt time explaining my medical history. Not a good practice and would not recommend to anyone. Be prepared to get annoyed at reception staff and their manner, quite unpleasant sometimes.

Employ reception staff who actually care about people and who understand their purpose is to help not hinder patients. Stop them from trying to discuss a patients medical problems especially in front of everyone else in the queue which regularly forms at the front desk. It can get quite embarrassing sometimes.

Heathcote Medical Centre 2020-03-16 Person 0 5 0

I have been waiting 7 weeks and I am still waiting for them to give my daughter her 6-8weeks appointment. This is disgusting that I have phoned and visited the Surgery serval times every week and I am still waiting for this to happen. I have been told many time someone will book it and I will get a letter in the post. But when I call appointments have not been made. Notes have been left for the person to book but it has not been done as of yet. I just want my daughter to her immunisations at the right time but now she will be behind. Appalling that this could happen.